Many years ago, I was working in a kitchen, baking bread. I love
baking. It is never work and I consider myself a good baker.
I worked for a woman who could not bake, but had been to
culinary school. She gave everyone who graduated from the same culinary school
she did a job. Right out of school, years of experience, did not matter. She hired
them. At the cap. So they ended up making about $3 a hour less than me, who
then had to train them.
One day, I get to work and there’s a guy in the dept. I do
not recognize. I introduce myself, he says his name is Gary. I ask him what he’s
doing there and he says he was hired by our boss. Okay, no problem. I go and
find her, and ask why she hired him. “ he’s a culinary school graduate and will
help us take our product to the next level, up a notch. This guy knows a lot
about bread and ours is going to look spectacular!’ okay…but we didn’t need
anyone. He’s extra. I can tell she’s irritated…” you’ll train him, he’ll train you
and the bread will be the winner!!’ okay… no problem.
So I go back to work and ask him if he’s baked before. He
quotes what school he’s been to and what awards he won when he was there. No problem.
But have you ever baked as a profession? “No, but I know what I’m doing!’ okay,
you got it. Let’s get the dough up on the table, you cut, I’ll shape. “sounds
good. Please help me get the dough up on the table”….really, it’s maybe 25
pounds…” I don't want to ruin the gluten our mixer tried so hard to make!’ okay. No problem,
let’s get it up on the table.
He asks me the weight of the loaf. 1 pound. The first cut is
almost 2 pounds, second is a little better, but he is making a mess of this
dough. I give him some advice…a pound of dough is roughly the size of a man’s
hand, use that as a guide. He does not respond but uses my advice and we are
off.
We work together off and on of the next week. He is okay,
but I can tell the other bakers do not respect him. He will not join in our
conversations and spends a lot of time speaking to our boss.
After about a week, he has loosened up a little more and
will now participate in our conversations. I am on the bench, cutting and
shaping, because he has to stay hydrated and take a break. So literally, the
mixer is mixing, I am cutting and he is standing and watching us work. We’re
laughing about something random and he makes a comment to disagree. I look at
him and ask “what are you, nuts?”
He puts his water bottle down and leaves the kitchen. The mixer
and I are so busy we don’t think anything about it, other than; maybe he needed
to go to the bathroom.
15 minutes later, our boss comes to the kitchen and calls me
to her office. She asks what I said to Gary. I really can’t remember and kind
of brush her off. She is outwardly very mad and I cannot understand why. I recount
the conversation to her, including the part about being nuts.
“And therein lies the problem. “
“What?”
“You asked him was he nuts. That offended him”.
If you know me, you know, that is a rhetorical question to
me. I meant no harm and felt badly that I had offended him.
She said he left but was willing to come back to work if I apologized.
I said of course I would. She said she would call him and to see if he would
come in the next day.
I get to work the next day to begin my shift and my boss is
in the kitchen waiting for me. “Gary would like to speak to you in my office”.
I walk in, close the door and offer him a genuine and
heartfelt apology. I did not mean to offend him and felt bad about it.
He launched into a solid 10 minute diatribe about mental
health and how words hurt and I should be ashamed of myself. Mental illness is
a disease. Would I make fun of him if he had diabetes?! No, of course not. But
I did not know he was mentally ill, and apologized again.
Our boss asked could he work with me. “of course, I am a
consummate professional” (shoulders back, smug look). Okay she says, then let’s get back to work!!
I got back to the kitchen and get started. But I am a little
pissed of myself. We have been carrying this guy for the last week, he is not
pulling his weight and now he’s offended? Guess what?! I’m offended.
He comes to the kitchen and I am cutting with a purpose. He
cannot keep up and asks me can I help. I do but continue to cut like a fiend. I
don’t want to be here. I’m pissed off. I just want to finish the day and go
home.
We are working so fast, no one is talking. He tries to
engage our mixer in conversation, but he can tell that I mean business and is working
as fast I as I am to keep up. Our baker comes in and is like “whoa, what
happened here?”
I don’t speak, just continue to work. We keep up this pace
for 2 hours straight, when I announce that because of the pace we’ve kept and
the amount of work we’ve gotten done, we’re going to do a little deep cleaning
before we go home.
I can tell Gary is beginning to crack. And honestly, we aren’t
even stretched out. He looks at me and says” I’m going to get a soda”….okay..
I am almost finished with 2nd dough before I realize
how long he’s been gone. Our mixer has gone to lunch and I ask him when he gets
back did he see Gary in the break room, “nope”.
I peak in our boss’ office, empty. Take a quick look outside,
nothing. Break room, empty.
This guy left.
The next day I get to work and asked my boss had she heard from him. No, but he was probably still embarrassed because of what I said to him....I think to myself..no, he was lazy and did not know or want to work hard.
A year goes by and I am shopping at Costco with my Dad. I would
never buy anything from the bakery at Costco, but I always like to see what
they have going on. I walk through the department, and then past their kitchen.
It is open and you can talk to the bakers.
So, I’m standing there admiring their handy work, when I see
someone I think I know. Cannot place where I know him from, but a few more
seconds later and I realize its….GARY.
He does not see me. He walks away from me, into their back
room. I call one of the ladies behind
the counter over and begin to chat with her. I ask lots of random questions and
finally get her to name the people who do their production….”and Gary is our
head baker”….what?! seriously?!
I ask could I speak to him, I have a question about a bread
they make. “Yes, of course, he loves to speak to our customers!”
I walk away from the window, because I know if he sees me,
he’ll just turn around and leave.
He comes to the window, smiling. I approach him from the
side.
“Hi Gary, did you ever get that soda?”
He turns white. His face, his lips, ears, everything, turns around
and walks away. The young lady who had been helping me walks over..”did he
answer your question?’
Yes he did.
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